ONLINE
COACHING: WHAT’S IT ALL ABOUT?
I’m
often asked, ‘how much do you charge for online coaching?’ Or ‘what can I
expect to get from an online coach?’ The answer is an annoyingly vague ‘how
high is up?’ I thought I’d put together an overview of the costs involved, what
you can expect and what you should look out for when taking on an online coach.
The following is based on my own experience and knowledge, some coaches may run
their coaching differently, but this will give you some insight into the industry.
What is an Online Coach?
An
Online Coach in health and fitness is someone who can, using an online medium,
impart the necessary knowledge and develop the life skills to effect meaningful
change and produce the desired results for the client. It is not simply someone who can email you a
random exercise programme or eating plan. It is a skill that requires a
thorough understanding of exercise and or nutrition and most importantly, human
behaviour. An online coach requires finely tuned instincts, since they usually
have little or no physical contact with their clients, and therefore a limited
feel for what the client is capable of doing, particularly when it comes to
exercise. The success of any online coach lies in his or her ability to teach
their clients the skills necessary to bring about lifestyle change. Good
coaching is about fostering relationships, appreciating people’s uniqueness and
creating a plan accordingly- it takes a pretty special person to get this
right!
Costs involved
There
are 3 primary factors that any coach needs to consider when pricing his/her
online coaching programmes:
1.
Time:-
Coaches/trainers are in the business of
selling time. The time that it takes to coach a client includes the following
factors:-
- Gathering
and processing information including exercise history, medical history, goal
setting, liaising with the client’s physician, gathering and processing
assessment data and personal information.
- Designing
a custom exercise programme and eating plan based on the information obtained.
- Creating
the coaching plan/strategy which may include:- Telephone/Skype consultations
bi-weekly, weekly or monthly depending on the client’s needs; implementing
accountability measures eg food and training diaries and techniques to foster
new habits; email support; tracking progress and making ongoing programme
adjustments; providing access to resources etc.
The extent of the coach’s
involvement and the degree to which the coaching process is customized to the
needs of the client will determine the time demands placed on the coach and
he/she will charge accordingly. You can
expect to pay anywhere from R400-00 per month to upwards of R4000-00 per month
depending on the coach and coaching package you opt for. In addition creating
the initial exercise and eating plan may incur a once off set-up cost.
2.
Software:-
Many coaches use licensed software that gives
their clients access to a private coaching portal and smart phone app through
which clients can communicate with their coach, view their training programmes
and eating plans, track progress etc. There is a fee for this software, (albeit
small) that needs to be factored in to the cost of coaching.
3.
What
is the price for results?:-
Coaches
have a value. There are coaches out there that charge what they like! They have
a reputation for producing results and therefore price themselves according to
what they perceive their value to be, based on what people are willing to pay
to get results. This doesn’t necessarily mean that they are any better than
someone who chooses to charge less (and some are just chancers), but I have no
problem with anyone placing a high value on themselves (especially in an
industry that is largely undervalued), provided they can put their money where
their mouth is. So some coaches will charge 4 to 5k plus per month because that
is what people are willing to pay for their services.
Note:-
some online coaching providers also
offer onsite assessments and medical check-ups from within their network of service providers
eg biokineticists, specialist doctors,
dieticians and the like, as an add on to their package/programme, usually
charged for independently of the coaching programme. This is a valuable service,
particularly if you have medical problems or an exercise history that requires
specialized attention and a team approach. A well networked coach who makes use
of their resources for the improvement of the client is of great value.
Why is this information important to you, the consumer?
It is important to you if you are looking for an online coach for a number of reasons:-
Not
all online coaching programmes are born equal. You will have a budget in mind
based on what you can afford or are willing to spend. If that budget is say
R400-00 per month or less, the chances are that the coaching you receive will
be fairly generic (or even group coaching). Your programme will probably be
assigned from a programme template designed by the coach for anyone with
broadly the same goals or chosen from the exercise library of the coaching
software programme with one or two modifications (unless you paid separately for a custom programme set up). Similarly, your eating plan
will be more of a guideline than a custom solution. You may receive email
support and coaching that tends to be more systematic and generic than specific
to your needs. Finally, any highly customized support will be shown in the
first month or two, after which time correspondence may die down a bit once you
find your feet.
This is not a critical review, this
type of coaching works well for some people. Furthermore, some coaches and
coaching programmes manage to strike a good balance between automation and live
interaction with the client. Just know
what to expect, because it is a practical reality that a coach cannot afford to
devote several hours to each individual client for R400-00 per month-it’s
simply not sustainable, and hence a more generic service is offered. If you are
generally healthy, have some experience and understanding of exercise and
nutrition, are relatively disciplined but require additional input, motivation
and support from a professional you trust, then this type of coaching may work
very well for you.
·
If
you have little or no exercise experience, or any medical condition/pathology,
a R400-00 per month online coaching programme is probably not best suited to
you! In this case, it is always best to adopt a team approach towards your
health and fitness, in which exercise and medical professionals (if required)
work closely together to design and supervise your training. Exercise should
preferably happen on a face to face basis, at least initially, ie not online (or
a combination of online coaching with one-on-one training may be a good
alternative).
If you opt for online coaching, a skilled
exercise professional may conduct exercise sessions via skype in which he or
she can guide you through each exercise and correct your form as you go, whilst
gaging the extent to which you are coping with the volume and intensity of
exercise. Skype/ video training works most
effectively with home based exercise programmes requiring minimal equipment. In
addition, coaching behaviour change and implementing client accountability
measures should form a part of the offering. Due to the level of attention
required, and relative skill level required by the coach, expect to pay upward
of R1500-00 per month for this service.
·
You
may be new to exercise or an old hand at it, but lack the skills to build any
kind of consistency in your attempts to change your lifestyle. Many people fall
into this category. If you do, you need the mentorship and guidance of a good
coach not only to create custom exercise and eating plans, but someone who
understands behaviour change who can help you formulate healthy habits and
coping mechanisms according to your unique set of circumstances. This is
probably the biggest area of need amongst people. This too requires a
customized approach, ongoing communication, accountability measures and even consultation
time via skype or in person. It is therefore also not a budget offering. These
are typically your coaching programmes that range from R1000-00 to upwards of
R4000-00 per month.
What Should You Look For In A Coach?
·
Someone
who has the skills and credentials to safely and effectively help you get the
results you’re looking for. Key amongst those skills is the coache’s ability to
teach you the life skills required to bring about meaningful behaviour change. Ask for testimonials of previous clients. Remember,
you pay for what you get-the best coach in the world cannot deliver results on
a R400-00 per month programme for a client that needs a higher level of
intervention. Remember too though that some bad coaches think they’re good and
charge an arm and a leg for very little value.
Ask
them about their processes, methodologies and some of the services I’ve
outlined above.
·
Any
coach willing to take on a client with a medical history or injury history
without further investigation and consultation with the relevant medical
professionals is in my opinion acting unprofessionally. Expect a good coach to
contact your medical doctor or ask for clearance before you exercise when
indicated, they are only acting in your best interests.
·
Choose
a coaching package that is going to work for you. Buying something that will
not adequately address your needs just because it is cheap is a waste of money.
There are plenty of free exercise resources on the internet that will serve you
just as well.
·
Finally,
be open with your prospective coach about your needs and your budget. A good
coach will likely exercise a degree of flexibility and tailor a solution that
may not be perfect, but will be an excellent alternative or starting point
given budget constraints. Ultimately, good coaches are passionate about helping,
and whilst they should never be expected to shoot themselves in the foot to
help you, or undervalue themselves, you can almost always create a win-win
solution with a bit of openness and creativity.
Ashley Galliard October 2016